CRAFTEX

Equipment - Cambridge University

Overview

Cambridge University—one of the world’s oldest and most prestigious academic institutions—partnered with Craftex to support a major facilities mobilisation across a complex, multi-building estate. With tight deadlines, intricate delivery requirements, and the need for a seamless operational transition, Craftex provided a full-service solution covering equipment supply, white-glove delivery, on-site support, and a comprehensive no-downtime service contract.

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Project Scope & Achievements

✔ Rapid Mobilisation Within a 72-Hour Window

  • Delivered 448 items of equipment across the university’s historic and modern facilities.

  • Coordinated precise scheduling to ensure mobilisation was completed within just 72 hours.

  • Supported complex access requirements typical of heritage buildings and high-traffic academic sites.

✔ White-Glove Delivery & Placement

  • Equipment was not only delivered but placed directly into cupboards and designated storage areas, reducing disruption for university staff.

  • Ensured equipment was ready for immediate use, requiring no additional handling by internal teams.

✔ On-Site Assistance Beyond Delivery

  • Assisted with moving existing janitorial products across the estate to support the client’s broader mobilisation efforts.

  • Provided hands-on support to streamline transition and optimise workflow readiness.

✔ Comprehensive Training Support

  • Delivered tailored onboarding and training to ensure staff across multiple colleges and departments could confidently operate the new equipment.

  • Ensured consistent standards across decentralised facilities.

✔ No-Downtime Service Contract

  • Cambridge University was supplied with a no downtime service contract, guaranteeing rapid response and uninterrupted operational capability.

  • Provided ongoing confidence that critical equipment remains fully functional at all times.

Outcome

The mobilisation of Cambridge University required precision, speed, and sensitivity to a uniquely challenging environment. Craftex delivered a complete mobilisation service—from equipment provision to on-site handling and operational support—ensuring the institution experienced zero disruption throughout the transition.

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Quote Source

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